Staff Quick Reference
This guide is for Managers — the staff members invited by a store Owner to help run the day-to-day operations. Use it to get up to speed quickly and find answers to common operational questions.
What Managers Can and Cannot Do
You CAN do
- View, process, and update all orders
- Create, edit, publish, and unpublish products
- Update product stock and set low stock alerts
- Manage product categories and collections
- View customer profiles and order history
- Generate and download PDF receipts
- Moderate product reviews
You CANNOT do
- Change store settings (name, logo, currency, timezone)
- Configure payment settings (Paystack keys)
- Invite or remove staff members
- View staff management section
- Access store-level financial configuration
- Delete the store
[!NOTE] If you need to perform an action that requires Owner access, contact your store Owner directly.
Daily Tasks Quick Reference
Use this table as a quick reminder for your most common daily activities:
| Task | Where to find it |
|---|---|
| Review new orders | Orders → filter by Status: PENDING |
| Update an order status | Open order → Update Status |
| Check low stock items | Products → filter by Low Stock |
| Update stock quantity | Open product → Variants → Edit stock |
| Add a new product | Products → New Product |
| Find a customer | Customers → search by name or email |
| Generate a receipt | Open order → Generate Receipt |
| Publish a product | Open product → toggle Status to Published |
Section Guides
For detailed step-by-step instructions on each area, see:
- Daily Order Processing — How to move orders through the lifecycle from PENDING to DELIVERED
- Product Tasks — Adding products, updating stock, managing categories
- Customer Tasks — Looking up customers, handling inquiries, moderating reviews
[!TIP] The dashboard home screen shows a summary of today’s PENDING orders and any low-stock alerts. Check it first thing each day to prioritize your work.
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